Terms of Service

These Terms of Service ("Terms") govern your use of CoreRift Rewards (the "Service"), a service of Core Rift LLC, a Virginia limited liability company doing business as CoreRift Technologies ("CoreRift," "we," "us," or "our"). By signing in to the Service or connecting a shop to it, you agree to these Terms and our Privacy Policy. If you use the Service for a business or other organization, you confirm that you can bind it to these Terms, and "you" includes that organization. If you do not agree, do not use the Service.

1. Acceptance of These Terms

These Terms apply to everyone who signs in to the Service, including shop owners and the people a shop is shared with. They do not apply to customers who use a shop's rewards pass; the shop's own rules and privacy practices apply to them, together with the Privacy Policy's description of how the Service handles their information. If you signed a founding partner agreement with us, it applies together with these Terms, and where they conflict the agreement controls.

2. Eligibility

You must be at least 18 years old and able to form a binding contract. You may not use the Service if you are barred from doing so by United States law, including if you appear on a U.S. government sanctions list.

3. Accounts and Access

• You sign in with a Google account. You are responsible for that account's security and for all activity under your CoreRift Rewards account.
• A shop's owners decide who else can manage it and with which role. Owners are responsible for everyone they share a shop with and for removing access that is no longer needed. Managers run the program day to day; owners also control the program's settings, the payment connection, sharing and deleting the shop.
• Staff who use a shop's counter screen act for the shop. The shop is responsible for what they confirm and redeem.

4. The Service

The Service gives a shop a digital rewards program: a printed QR code that opens a rewards pass on the customer's phone, a counter screen where staff confirm visits and redeem rewards, optional automatic counting of visits from the shop's payment processor, printable signs and cards, an optional business page, a customer list and reward emails. A shop chooses one of two options for counting visits:

• Option 1: staff confirm each visit. The customer checks in and a staff member confirms the purchase on the counter screen.
• Option 2: automatic from card payments. The shop connects its payment processor, for example Stripe or Square. The Service receives each payment's card brand, last four digits, amount and time. A customer links the brand and last four digits of a payment card and confirms it once with the total of a purchase, and later purchases made with that payment card add visits.

Features may change, and some may be available only to some shops.

5. Your Shop and Your Customers' Data

• "Rewards Data" means the information a shop's customers give to the Service, or that the Service collects for a shop, such as customers' email addresses, first names, visit and reward records, reward codes, payment card brands and last four digits, and payment reports. You own your Rewards Data. We process it only to provide the Service to you, as described in the Privacy Policy.
• You are responsible for having the right to collect Rewards Data, for telling your customers how you use it, for any consent the law requires, and for honoring your customers' requests about their information. A customer can delete their own rewards pass at any time; you can remove any customer and download your customer list.
• Email sent through the Service is limited to the messages the Service creates: a link to open a rewards pass on a new phone, a message when a reward is ready, and a payment card confirmation link. Do not use the Service to send advertising or promotional messages to customers.
• Do not send us sensitive information such as health records, financial-account numbers, government identification numbers or information about children. The Service never asks a customer for a full payment card number, and you must not collect one through it.
• You decide the reward, the number of visits it takes, and who may redeem it. You are responsible for the lawfulness of your rewards program under the laws that apply to you, including laws on promotions, loyalty programs, gift cards and taxes, and for honoring the rewards you offer. Rewards have no cash value and can be used only at your shop.
• You are responsible for the accuracy of your business details, which are printed on signs and cards and shown on your business page.

6. Payment Processors

• Connecting Stripe, Square or another processor is optional and read-only. The Service can learn of payments and refunds. It cannot move money, refund a payment or change anything in your processor account, and it never holds a payment card number or a key to your processor account. Disconnecting, or removing the Service from your processor account, returns your shop to staff-confirmed visits.
• Your processor's own terms and fees apply to you. We are not a party to your agreement with your processor and are not responsible for its service.
• Option 2 depends on information your processor reports. A payment may not match a customer's payment card, may match more than one customer, or may arrive late or not at all. In those cases a visit may be held, delayed, added by staff or not added. A full refund takes a visit back. We do not promise that every purchase is counted, and cash and unlinked payment cards earn nothing under Option 2.

7. Fees and Payment

There is currently no charge for the Service. If a shop has agreed to founding partner terms, those terms describe the period and what follows it. We will not charge you for anything without your agreement, and we will give at least 30 days' notice before introducing a fee for a shop that is already using the Service.

8. Acceptable Use

You may not use the Service to break the law, deceive customers, add or redeem visits or rewards that were not earned, collect payment card numbers or other sensitive information, send unsolicited messages, probe or disrupt the Service, work around its limits, or use it for anything other than running your own shop's rewards program. We may suspend shops or accounts that break these rules or that put the Service or other people at risk.

9. Third-Party Services

The Service relies on third-party providers for hosting, the database, email, sign-in and payment reports, listed in the Privacy Policy. Third-party services are governed by their own terms, and they may change or stop working.

10. Availability and Changes

We work to keep the Service available but do not promise it will be uninterrupted or error-free. Keep another way to give customers their rewards, for example a paper card or a note, in case the Service cannot be reached. We may add, change or remove features. If we stop offering the Service, we will give at least 30 days' notice so you can download your customer list.

11. Intellectual Property

The Service, its software, design and documentation belong to Core Rift LLC or its licensors. These Terms give you the right to use the Service as described and nothing more. You may not copy, resell or sublicense the Service or use it to build a competing service. The shop's name, logo and business details remain yours, and you give us the right to display them as the Service requires, including on your printed pieces and business page.

12. Feedback

If you send us suggestions or ideas, we may use them without any obligation to you.

13. Termination

You can stop using the Service at any time. Deleting a shop deletes its rewards program, customers, visit and reward records, payment reports and business details; printed QR codes then stop working. We may suspend or end access for anyone who breaks these Terms or puts the Service, its users or others at risk; where reasonable we will tell you first and give you a chance to download your customer list. Sections that by their nature should survive (including 5, 11 and 14 to 19) survive.

14. Disclaimer of Warranties

The Service is provided "as is" and "as available." To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

15. Limitation of Liability

To the extent the law allows, Core Rift LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us for it in the 12 months before the claim and US $100.

16. Indemnification

You will defend and indemnify Core Rift LLC against third-party claims arising from your shop, your rewards program, your Rewards Data, the rewards you offer or fail to honor, or your breach of these Terms, including claims by your customers.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-law rules. Please contact us first so we can try to resolve any dispute informally. Any dispute that is not resolved will be brought in the state or federal courts located in Virginia, and you and we consent to their jurisdiction.

18. Changes to These Terms

We may update these Terms. Each version is posted here with its effective date, and earlier versions remain available. For material changes we will tell shop owners at least 30 days before they take effect and may ask you to accept them again. Using the Service after a change takes effect means you accept it.

19. General Provisions

These Terms, with the Privacy Policy and any founding partner agreement, are the whole agreement between you and us about the Service. If any part is found unenforceable, the rest remains in effect. Our not enforcing a provision is not a waiver of it. You may not transfer these Terms without our written consent; we may transfer them as part of a sale or reorganization of our business. We are not liable for delays caused by events outside our reasonable control.

20. Contact

Core Rift LLC, doing business as CoreRift Technologies, Virginia. Email: admin@corerift.com.